Return Policy
Shipping & Delivery
Orders will be processed 1-2 business days after cleared payment or funds are received by our credit department. Shipping and handling is based on region. We ship worldwide, so if you do not see your country listed please contact us.
If you have an urgent order we would advise you to email us to let our customer service representative help you to expedite the shipment as much as possible.
If you are not sure about the shipping rates email us at impecgear@gmail.com
Our customer service representatives will gladly assist you in walking through an order.
- Free Shipping - 1-7 Business Days depending on region
- UPS Ground/ Fedex Ground- 1-5 Business Days depending on region
- USPS First Class - 3-4 Business Days depending on region
- USPS Priority Mail - 1-3 Business Days depending on region
Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase or Order #.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at impecgear@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at impecgear@gmail.com and send your item to: 9542 Ralph St. Rosemead California US 91770.
Shipping
To return your product, you should mail your product to: 9542 Ralph St. Rosemead California US 91770
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.